Refund policy

Return & Refund Policy

At SHOPZY.WEBSITE, we want you to shop with confidence. If you're not fully satisfied with your purchase, we're here to help.

Returns Eligibility

To qualify for a return, items must:

  • Be returned within 7 days  of delivery

  • Be unused, unworn, and in original condition

  • Include original packaging, tags, accessories, and proof of purchase

  • Not fall under the non-returnable items list below

We reserve the right to reject returns that do not meet these conditions.

How to Request a Return

To start a return, contact us at llike7668@gmail.com with:

  • Order number

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

Once approved, return instructions will be provided.

Refund Process

After we receive and inspect your returned item, we’ll notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow 3 days for the refund to appear in your account depending on your payment provider

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for eligible items, subject to availability.

If you would like a replacement for a different size, color, or the same item, contact us at llike7668@gmail.com and we’ll guide you through the process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 1 days of receiving your order

  • Include photos of the product and packaging

Once verified, we will offer an appropriate resolution such as:

  • Replacement

  • Refund

  • Store credit (where applicable)

Non-Returnable Items

The following items cannot be returned unless defective:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made items

  • Opened consumable products

  • Items marked as non-returnable on the product page

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly

  • We recommend using a trackable shipping method for returns

Contact Us

For questions regarding returns or refunds, contact us at:

Email: llike7668@gmail.com
Business Hours: 08:00 - 20:00